Replacement Policy
At Optiderma, we carefully formulate and package our personal care products to ensure they arrive in excellent condition. Each order undergoes strict quality checks prior to dispatch.
Replacement Eligibility
Replacement requests will be accepted only if the following conditions are met
- Received in a damaged condition
- Product shows leakage
- Found to be defective
Replacement is offered only for eligible cases
- The issue must be reported within 24 hours of delivery
- The product must remain unused and in its original packaging
- Valid supporting proof such as clear images or an unboxing video is mandatory
Cases Not Covered for Replacement
Replacement requests will not be accepted if:
- The request is submitted after the 24 hour reporting window
- The product has been opened, used, or modified in any form.
- Adequate proof of the issue is not provided
- The damage is caused due to improper handling after delivery
- The concern is based on personal preference, fragrance, or product performance expectations
No Returns or Refunds
Optiderma does not offer product returns or monetary refunds.
Once an order is delivered, it is considered final, and only valid replacement requests will be reviewed as per the conditions stated above.
We encourage customers to review all product details carefully before placing an order.
How to Request a Replacement
- Email us within 24 hours of delivery
- Send your request to: info@optiderma.in
- Provide Your Order ID
- Description of the issue
- Clear images and/or unboxing video as proof
Our team will review your request and guide you through the replacement process.
Contact Us
If you have any questions or need assistance, please feel free to contact us at:
Email: info@optiderma.in
Address: Sunshine Industrial Park, Sarkhej-Bavla Rd, Behind Bhagyoday Hotel, Highway, Changodar, Gujarat 382213
At Optiderma, we take every genuine concern seriously and strive to ensure you receive the correct product in perfect condition.